This privacy policy governs your use of the software application SUS GCC Officials App (hereinafter referred to as “Solid Waste Management App” or “Application” or “App”) provided by Sumeet Urban Services (Chennai) (II & V) Pvt. Ltd. (hereinafter referred to as “SUS”, or “The Company” or “we” or “our” or “us”) through their authorized developer Brain Above InfoSol Pvt. Ltd. (hereinafter referred to as “Brain Above”, “The developer” or “BA”, which term shall so far as the context admits be deemed to mean and include its permitted parents, successors and assigns and also include any other sister concerns and affiliates) for mobile devices that is available on the Google Play Store and the Apple App Store. The Application enables users (“User”, or “you” and its grammatical variations) in the city of Chennai, Tamil Nadu, India, to raise to mark attendance of employees, mark distribution of items, raise internal incidents, raise KPI violations, upload task statuses and raise additional requests (our “Services”) regarding the disposal of solid waste, littering of public spaces and solid waste management across the city of Chennai as part of our Greater Chennai Corporation Project.
1. User-Provided Data/Information:
1.1. The Application may obtain the data/information you provide when you download and register an account with us on the Application. Please note that in order to use our Application, you will have to create/register an account with us.
1.2. When you register an account with us and use the Application, you generally provide (a) your phone number, name, email address, age, user name, password and other registration information; (b) download or use the Application from us; (c) information you provide when you contact us for help or support services; and; (d) data/information you enter into our system when using the Application, such as contact information location, address of the area for which the complaint has been raised, feedback has been provided, or additional services have been requested, pictures or images uploaded by you, messages or comments provided by you and other details.
1.3. The information you provided may be used to contact you from time to time to provide you with important information and required notices.
2. Automatically Collected Data/Information:
2.1. In addition, the Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device’s unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.
2.2. When you use our Solid Waste Management App, we may use GPS technology (or other similar technology) to determine your current location to determine the district/ward/area you are located within and display a location map. The location information may be sent to relevant authorities for taking necessary actions and making policy decisions.
2.3. If you do not want our Solid Waste Management App to use your location for the purposes set forth above, you should turn off the location services for the Application located in your account settings or your mobile phone settings and/or within the Application. However, if the service provided by the Application requires location services using GPS technology, such services offered by the Application will not be available to you.
3. Disclosing User Provided and Automatically Collected Information:
3.1. We may disclose your data/information in the manner and instances indicated below:
• As required by law, such as to comply with a court order, subpoena or other similar legal process;
• When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; and/or
• To third-party service providers who work on our behalf, these service providers do not have any independent use of the data/information we disclose to them and have agreed to adhere to the rules set forth in this Privacy Policy and comply with applicable Indian data protection laws and regulations.
3.2. You can stop all collection of data/information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
4. Data Retention Policy, Managing Your Information
4.1. We will retain User-provided data for as long as you use the Application and for a reasonable time thereafter or as mandated under applicable law. We will retain Automatically Collected data/information also for a reasonable period, depending on the nature of the application or as mandated under applicable law and thereafter may store it in aggregate and anonymised form. Please note that some or all of the User provided data may be required in order for the Application to function.
5. Misuse by Non-Targeted Users
5.1. The Application is meant for use by the targeted audience only. Misuse by non-targeted users should be prevented by the owner of the mobile device.
6. Security
6.1. We are concerned about safeguarding the confidentiality of your information. We use industry standard and legally mandated safeguards to keep the data/information collected by us secure. These measures include periodic reviews of our data collection practices, storage and processing practices, cyber security measures such as encryption, and physical security measures to guard against unauthorised access to systems where we store Users’ personal information. We have a comprehensive information security program and information security policies that contain managerial, technical, operational and physical security control measures adequate for the protection of personal information, including sensitive personal information. Our web hosts and any third parties managing your data/information are compliant with minimum standards of Security Techniques and Information Security Management System Requirements. For example, we limit access to this information to authorised employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that although we endeavour to provide reasonable security for the data and information we process and maintain, no security system can prevent all potential security breaches.
7. Privacy Policy Updates
7.1. This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes. You can check the history of this policy by clicking here.
8. Your Consent
8.1. By using the Application, you are consenting to our processing of your data/information as set forth in this Privacy Policy now and as amended by us.
9. Your Rights and Preferences
9.1. You have the following rights subject to applicable laws, among others (to the extent they apply):
• Access and Updation: We will provide you with a copy of any data/information which we have collected and retained about you. While it is your responsibility to ensure that you submit true, accurate and complete data/information to us, you may review, correct, and update any of your data/information which is out of date or incorrect or incomplete.
• Withdrawal from providing data/information: You have the right to withdraw or decline your consent to the collection of any data/ information you provide us at any time by writing to us at urbaserindiait@urbasersumeet.com. Please note, that this may affect your usage and access to our Application.
• Deleting your data/information: You have the right to request deletion of your personal data/information, subject to applicable laws.
• Communications Opt-Outs: You can opt out of our Services or information-related emails by sending an email urbaserindiait@urbasersumeet.com.
10. Information relating to children
10.1. The Application is not intended or directed at anyone under the age of 18, and we do not knowingly collect or solicit any information from, or allow the registration on the Application of anyone under the age of 18. Upon learning that we have collected personal information from a user under the age of 18, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under age 18, please contact our Grievance Officer in the manner indicated in Clause 11 below.
11. Contact us
11.1. If you have any thoughts or questions about this Privacy Policy or the Application, or any concerns or grievances about the processing of your personal information by us, please contact our Grievance Officer at:
Email address: urbaserindiait@urbasersumeet.com
12. App: Conditions of use and prohibitions
The User undertakes not to use the App to carry out activities contrary to the law, morality, public order and, in general, to use it in accordance with the conditions set out in this legal notice. In addition, the User undertakes not to carry out advertising or commercial exploitation activities by sending messages using a false identity.
The User is solely responsible for the truthfulness, accuracy and legality of the data and content uploaded by them on the App, whatever the functionality used. The Company is exonerated from any responsibility for inaccurate or incomplete data and illicit content that has been provided, sent and/or published by the User, acting exclusively as the party responsible for its own services.
The use of the App in terms contrary to the provisions of this legal notice, entitles The Company to interrupt the service of the App, suspending or denying access, and use of the App to the User at any time and without prior notice.
The user may not perform the following actions while using the App, in addition to prohibitions under applicable laws. The user must not upload, share, publish, or transmit any data or information that:
• belongs to another person and to which the user does not have any right;
• is obscene, pornographic, pedophilic, invasive of another’s privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or an online game that causes user harm, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;
• is harmful to children;
• infringes any patent, trademark, copyright or other proprietary rights;
• deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any misinformation or information which is patently false and untrue or misleading in nature or, in respect of any business of the Central Government, is identified as fake or false or misleading by such fact check unit of the Central Government as the Ministry of Electronics and Information Technology may, by notification published in the Official Gazette, specify;
• impersonates another person;
• threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognizable offence, or prevents investigation of any offence, or is insulting other nation;
• contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;
• is in the nature of an online game that is not verified as a permissible online game;
• is in the nature of advertisement or surrogate advertisement or promotion of an online game that is not a permissible online game, or of any online gaming intermediary offering such an online game; and/or
• violates any law for the time being in force.
13. Limitations, guarantees and liabilities
The App and its contents are the sole and exclusive property of The Company and/or its licensors, and user agrees not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purpose, any portion of the App or the contents thereon other than as expressly authorized in writing. In addition, the user agrees not to damage, disable, alter, overburden, or impair the App or interfere with any other party’s use. Unauthorized use of any Company trademark, service mark, or logo is prohibited, and may be a violation of applicable laws.
The content and information on the App is made available for general information and is provided solely on an “AS IS” and “AS AVAILABLE” basis. The Company does not provide any warranty or guarantee of the quality or availability of any content, services, or the accuracy, completeness, or reliability of any information on the App or any part thereof. The Company also makes no representations or warranties that use of the App or any applications will be uninterrupted or error-free or virus free. Users are responsible for taking all necessary precautions to ensure that any content they may obtain from the App is free of viruses or other harmful code.
To the maximum extent permitted by applicable law, The Company hereby disclaims all liability, whether based in contract, tort (including negligence), strict liability or any other theory of liability, and further disclaims all losses, including without limitation indirect, incidental, consequential, or special losses and damages arising out of or in any way connected with access to or use of the App, even if The Company has been advised of the possibility of such damages. By way of example and without limitation, The Company is not directly or secondarily liable for:
• Damages of any kind that may arise from the lack of availability or continuity of the operation of the Site.
• Possible damages that may arise from interferences, omissions, interruptions, computer viruses, telephone faults or disconnections in the operation of this electronic system, caused by reasons beyond the control of The Company.
• Damage that may be caused to the User’s equipment by the use of the Site.
• Damages of any kind that may occur as a result of the information offered by the User or third parties through the Site. In addition, The Company is exonerated from any liability for inaccurate or incomplete data and illicit content that has been provided, sent and/or published by the User or third parties, acting exclusively as the party responsible for the Page on its own services.
14. Governing Law
14.1. This Privacy Policy is governed by the laws of India. Any disputes arising from this Privacy Policy will be exclusively adjudicated in the courts of Chennai, Tamil Nadu, India.
Last Updated 01-October-2024